Legal

Terms of use

Last updated 1 September 2026

These terms govern your purchase and use of Collagen Glow Up. By buying access or using the app, you accept them. Please read them before you buy.

1. Who you are contracting with

Collagen Glow Up is operated and sold by LEGAL_ENTITY, of TRADING_ADDRESS ("we", "us"). Contact: SUPPORT_EMAIL.

2. What you are buying

You are buying a personal licence to access a web application, a set of video lessons and, depending on the option you choose, downloadable materials. You are not buying a physical product, a subscription, a consultation or any professional service.

3. Your licence

We grant you a personal, non-exclusive, non-transferable licence to use the product for your own purposes. You may not:

• share, resell, sublicense or give away your access or the downloadable files;
• publish, upload or redistribute the video lessons or written material anywhere;
• use the material to create a competing product or to train a machine-learning model;
• attempt to access parts of the app you have not paid for, or interfere with its operation.

We may suspend or end your access without refund if you breach this clause.

4. Payment and access

Prices are shown in pounds sterling and charged as a single payment. There is no subscription, no automatic renewal and no card kept on file by us. Payment is processed by PAYMENT_PROVIDER.

Access is delivered by email immediately after payment, as set out in our delivery policy. Access runs for the period you bought, starting on the day of purchase, and ends automatically at the end of that period. It does not renew and you are not charged again unless you choose to buy a further period.

5. Cancellation and refunds

Our 30-day money-back guarantee, and your statutory cancellation rights as a consumer, are set out in full in our refund policy, which forms part of these terms.

6. Nature of the content

The content is educational and about habits and routine. It is not medical, nutritional or professional advice, and it is not a substitute for consulting a qualified professional. Our advertising and health disclaimer sets this out in detail and forms part of these terms. You are responsible for deciding whether any routine described is appropriate for you, and for seeking professional advice where appropriate.

7. Intellectual property

All content, including the app, the lessons, the recipes, the written materials, the branding and the design of this site, belongs to us or our licensors. Nothing in these terms transfers ownership to you.

8. Availability and changes

We aim to keep the app available continuously but cannot guarantee uninterrupted access, and we may need to take it down for maintenance. We may improve, change or replace parts of the product over time.

If we discontinue the product entirely while you still have access remaining, we will give you at least 30 days' notice by email, make the downloadable materials available to keep, and refund the unused portion of what you paid.

9. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for losses that were not foreseeable, for losses arising from your failure to follow reasonable instructions, or for business losses — this product is supplied for personal use. Our total liability in connection with the product is limited to the amount you paid for it.

These terms do not affect your statutory rights as a consumer, including under the Consumer Rights Act 2015.

10. Your account

Keep your access link and any password to yourself. Tell us promptly at SUPPORT_EMAIL if you think someone else has got hold of them.

11. Changes to these terms

We may update these terms. The version that applies to your purchase is the one published when you bought. We will email active members about material changes.

12. Complaints

Email SUPPORT_EMAIL and we will acknowledge within one working day and aim to resolve within fourteen days.

13. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own courts.