Legal
Refund policy
Last updated 1 September 2026
This policy explains the money-back guarantee we offer voluntarily, and separately, the cancellation rights you have by law as a consumer in the United Kingdom. The two are not the same thing, and neither one replaces the other.
Our 30-day guarantee
If you buy access to Collagen Glow Up and decide it isn't for you, email SUPPORT_EMAIL within 30 days of your purchase and we will refund you in full.
You don't need to give a reason, and you don't need to prove you tried it. The guarantee applies to all three access options, including the highest-priced one.
Your statutory rights
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers buying online normally have 14 days to cancel and receive a refund.
Digital content is treated differently. Because we give you access immediately after purchase, you are asked at checkout to expressly agree to that immediate delivery and to acknowledge that doing so ends your statutory 14-day right to cancel. If you do not give that consent, we cannot deliver your access straight away.
Our 30-day guarantee above is offered on top of your statutory rights and is more generous than the 14-day period. It does not affect your rights under the Consumer Rights Act 2015 where digital content is faulty, not as described, or not fit for purpose.
How to request a refund
- Email SUPPORT_EMAIL with the subject line "Refund request".
- Include the email address you used at checkout, or your order number.
- We acknowledge every request within one working day.
How long it takes
| Stage | Timing |
|---|---|
| We acknowledge your request | Within 1 working day |
| We approve and process it | Within 5 working days of your request |
| Funds reach your card or account | Usually 3–10 working days after processing, depending on your bank |
Refunds are issued to the original payment method. We cannot send a refund to a different card, account or person.
What happens to your access
When a refund is processed, your access to the app, the lessons and the downloadable companions ends immediately, whatever remained of your period. Any files you downloaded before the refund must be deleted and must not be shared or resold.
When we may decline
We may refuse a refund where there is clear evidence of abuse — for example repeated buy-and-refund cycles on the same product, sharing or reselling the material, or attempting to access the members' area after a refund. We will always tell you in writing if we decline and why.
Cancelling automatic renewal
If your plan is renewing automatically, cancelling and refunding are different things. Cancelling stops future payments and takes one click in your dashboard; your access still runs to the end of the period you paid for. A refund returns money already taken and is covered by the 30-day guarantee above.
Chargebacks
If something has gone wrong, please email us before contacting your bank. A refund from us is faster than a chargeback, and we would rather sort it out directly.
Who sells this
Collagen Glow Up is sold by LEGAL_ENTITY, TRADING_ADDRESS. Payments are handled by PAYMENT_PROVIDER, which appears on your statement. Billing questions can go to either PAYMENT_PROVIDER's support team or to us at SUPPORT_EMAIL.